Legal Notice

1. Website operator

Trading name: Spotted Lisbon
Registered business name (firma / denominação social): Gonçalo Veríssimo Unipessoal Lda.
NIF / NIPC: 518949729
Registo comercial: Conservatória do Registo Comercial de Setúbal, matrícula n.º 518949729
Registered office: Rua dos Camponeses 23, 2925-108 Azeitão, Portugal
Commercial establishment: Same as the registered office

2. Contact

Email: geral@spottedlisbon.com
Phone: Not applicable — please contact us by email (response within 24 hours, Mon–Fri)
Consumers can send written complaints to either the registered office or the commercial establishment.

3. Authorisation / professional

The activity of Spotted Lisbon is not subject to prior administrative approval under Portuguese law. If this changes, the authorising body will appear here: Not applicable.

If a professional acts on our behalf (intermediary, agent), their identity and physical address will be listed here: Not applicable — Spotted Lisbon sells directly.

4. Hosting

This website is hosted by Shopify International Limited, 2nd Floor, Victoria Buildings, 1–2 Haddington Road, Dublin 4, Ireland. Company number: 560279. Payments are processed by Shopify Payments (Europe) Limited and partner processors.

5. Consumer information — your rights

Consumers are entitled to all rights set out in:

• Decree-Law 24/2014 of 14 February — distance and off-premises contracts
• Decree-Law 67/2003 of 8 April — conformity of goods
• Law 24/96 of 31 July — consumer protection framework
• EU Regulation 2016/679 (GDPR) — data protection

Detail on each right is available in our Terms of Service and Privacy Policy.

6. Right of free withdrawal (art. 10.º DL 24/2014)

You have 14 calendar days from the day you receive the order to withdraw from the purchase without giving a reason. See the Shipping & Returns page and the Terms of Service, section 4, for the procedure.

7. Alternative dispute resolution (RAL)

If we cannot resolve a dispute directly, you may refer the matter to a Portuguese consumer arbitration entity.

Our preferred RAL entity is CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo: cniacc.pt.

A full list of certified Portuguese ADR entities is at consumidor.gov.pt.

The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

8. Electronic complaints book (Livro de Reclamações)

An electronic complaints book is available at livroreclamacoes.pt. Print-out available on request.

9. Data protection

See our Privacy Policy for the complete GDPR information — what we collect, why, who we share it with, and how to exercise your rights. Data protection requests: geral@spottedlisbon.com.

10. Intellectual property

All text, photographs, product descriptions and design elements on this site are the property of Spotted Lisbon, except where attribution is given. Product photography depicts the actual piece being sold and may not be reused without written permission.

11. Updates

This notice may be updated in response to legal or operational changes. The version in force at the time of your order is what applies to that purchase.