FAQ
Bag Conditions
At Spotted Lisbon, we classify the bags into 3 possible conditions:
Excellent
A bag in “excellent” condition has been used rarely and shows only minimal signs of wear.
Very Good
A bag in “very good” condition shows light signs of use, usually in discreet areas such as corners or hardware, but remains in overall great shape.
Good
A bag in “good” condition presents more visible signs of wear, such as rubbing on corners, leather, or hardware, but remains fully functional and with strong aesthetic value.
Are Items Legit?
Absolutely. Every item we sell is 100% authentic.
Our team carefully verifies each piece before it’s listed, using both brand-specific authentication tools and expert inspection. No replicas. No fakes. Ever.
If you still feel like it, send us a message or email via spottedgeral@gmail.com and you can pay an authentication fee for an external company from 25 to 50€ per item.
Shipping
We ship worldwide from Lisbon with trusted carriers.
Once your order is confirmed, we dispatch within 1–2 business days. Delivery times depend on location, but you’ll always receive a tracking number and shipping updates.
Bag Quality
Only the finest pre-loved and new luxury pieces.
Each item is handpicked, inspected, and graded for condition. We only list bags that meet our high standards — no surprises, just quality you can trust.
Personal Shopper - How Does It Work?
Looking for something special? We’ll find it for you.
Our Personal Shopper service helps you locate rare, sold-out, or custom-request bags. Share your dream model — we’ll source it through our trusted global network.